Frequently asked questions
Everything about getting started, rewards and payouts. Can't find the answer? We reply within 3 business days.
Contact supportTo get started, please register. After that, take some time to complete your profile. A detailed profile ensures you receive more surveys that match you, saving you time through better alignment. We also recommend keeping your profile up to date: this is essential to maintain a steady stream of surveys relevant to you.
We collect important insights—research institutions and companies rely on us to gather valuable feedback through surveys. You’re invited to join this process by registering and sharing your thoughts in these surveys. In exchange for your time, we provide financial rewards. By working with marketing agencies, our regular survey clients, we help companies gain a deeper understanding of consumer perceptions, which in turn helps them increase sales. Your participation is key, and we thank you with financial compensation.
The reason companies often target specific demographic groups—such as people aged 18 to 25 who own a car and have a college degree—is to ensure the objectivity of the research. Different people have different perspectives, and accounting for this diversity is critical for comprehensive results. Rest assured, clients do not receive your personal information. They only receive aggregated data, such as age or gender, unless you explicitly consent to provide more detailed information.
Earnings depend on survey length, your location and how well your profile matches the study. Typically a survey pays from $0.10 to $2; longer studies pay more.
You can withdraw to a bank card (Visa/Mastercard), to Payeer (USD/EUR) or as a mobile phone top-up. The minimum withdrawal is $10, which covers the payment-system fees.
Withdrawal requests are paid within 30 business days; most are paid in 1–2 weeks after you submit them. We are working on faster payouts and will announce them on the site.
More often than not, invitations arrive on the same day. Check the “Surveys for Me” section in your account a couple of times a day—this is where all available surveys are displayed.
Survey availability can vary significantly depending on how complete your profile information is. Please review your profile and update it if necessary.
Each survey is hosted on the partner’s site and tailored to a specific country, so the survey language may differ from our site interface. In your browser, you can install an extension (e.g., Google Translate) and translate the page with one click. On smartphones, you can enable the built-in translation feature in your browser settings. This way, you can read the questions in a convenient language and answer them accurately.
The survey may not have completed technically on the partner’s site. Don’t worry: every completion is checked manually, and if you did finish the survey, the reward will be credited — usually within 2 weeks, in rare cases up to 2 months. If it still doesn’t arrive, note the date and amount and contact support.
The email may have landed in your spam folder—please check your spam folder and mark it as “Not Spam.” If you still can’t find it, contact support via the form on our website.
Please note that careless or inconsistent answers to identical questions may lead to your account being blocked. We also reserve the right to close your account if you use a VPN or create multiple profiles to participate in the same surveys more than once. If you believe your account was blocked by mistake, feel free to contact us.
If you don’t remember your password, reset it on the password recovery page. If that doesn’t help, contact us via the feedback form.